Terms and Conditions

Version: 2026-10-25

Last updated: October 25, 2026

This English version is a courtesy translation. The Spanish version is the governing text; if there is any difference between them, the Spanish version prevails.

These Terms and Conditions govern the use of Clochi. Please read them carefully. By creating an account or using the service, you accept these Terms and the Personal Data Processing Policy.

1. Who provides the service

Clochi is operated by Daniel Angarita Chinome, an individual (persona natural) domiciled in Medellín, Antioquia, Colombia ("Clochi", "we", "us").

  • Address: Barrio Santa María de los Ángeles, Medellín, Antioquia, Colombia.
  • Email: hola@clochi.co
  • Phone / WhatsApp: +57 320 345 8825

2. Definitions

  • Service: the Clochi platform, including the panel (app.clochi.co), the digital menu, the restaurant's public page and the QR code.
  • Restaurant or user: the person or business that creates a Clochi account to publish its restaurant's information, including team members with panel access.
  • Diner: a person who visits a restaurant's public page. No account is needed.
  • Restaurant content: all information and files the restaurant uploads or publishes: dishes, prices, descriptions, ingredients, allergens, tags, photos, videos, logos, trademarks, opening hours, address, social media, WhatsApp number and any other data.
  • Public page: the restaurant's page at clochi.co/restaurant-name.

3. Your account

  • You must be an adult with capacity to act on behalf of the restaurant you register.
  • The information you give us must be true and up to date.
  • You are responsible for keeping your credentials secure and for everything that happens in your account. If you suspect unauthorized use, write to us immediately at hola@clochi.co.
  • Each organization in Clochi corresponds to a single restaurant.
  • You can create your account with email and password or with Google.

4. What Clochi does and does not do

Clochi lets you create a digital menu, a public page with your restaurant's information and a QR code to share it.

Clochi does not sell food, does not take reservations and does not take orders. The WhatsApp reservation button opens the restaurant's own WhatsApp directly: the conversation, the reservation and any agreement happen only between the diner and the restaurant.

Clochi is not a party to any relationship between the restaurant and its diners, and is not responsible for the food, service, prices, reservations, payments or any other matter between them.

5. The restaurant's responsibility for its content

The restaurant is solely responsible for its content, in particular for:

  • Prices, dish availability and promotions.
  • Descriptions, ingredients and allergens. Clochi does not review or verify this information. The restaurant must keep it accurate and complete, and answer diners' questions about allergens and ingredients.
  • Opening hours, address, map location, WhatsApp number and social media.
  • Complying with the rules that apply to it, for example on consumer protection, price information, health and hygiene.

The restaurant guarantees that it owns, or has a sufficient license or authorization for, all photos, videos, logos, trademarks and other material it uploads, and that their use in Clochi does not infringe third-party rights.

License to Clochi

The restaurant keeps ownership of its content. So that we can provide the service, the restaurant grants Clochi a non-exclusive, free, worldwide license to host, reproduce, adapt the format of (for example, crop, compress or resize) and display that content in the panel, on the public page and in the QR code.

This license ends when the restaurant deletes the content or its account, except for backups kept for a reasonable time, which are deleted in their normal cycles.

6. Prohibited uses and content

You may not use Clochi to:

  • Publish illegal, misleading, offensive, discriminatory, violent or sexually explicit content.
  • Publish content that infringes copyrights, trademarks or other third-party rights.
  • Offer illegal products or services, or ones that require permits you do not have.
  • Impersonate another business or person.
  • Publish third parties' personal data without their authorization.
  • Send spam or malware, or try to access accounts, data or systems without authorization.
  • Overload, mass-copy or interfere with the operation of the service.

We may remove content or suspend accounts that break these rules.

7. Plans

  • Carta plan (free): lets you publish up to 20 dishes.
  • Paid plans (Pedidos and Cobros): not yet available. When launched, they will have their own conditions, which you must accept before subscribing.
  • We may change plan features and limits. If a change negatively affects you, we will notify you by email at least 30 days in advance.

8. Service availability

Clochi is provided "as is" and "as available". We make reasonable efforts for it to work well, but we do not guarantee it will always be available or error-free. The free plan has no guaranteed uptime.

We may perform maintenance, updates or changes to the service. When possible, we will announce scheduled interruptions in advance.

9. Clochi's intellectual property

The Clochi brand, software, design, templates and other elements of the service belong to Clochi or its licensors. These Terms do not grant you any right over them, except the right to use the service under these Terms.

10. The restaurant's public address (URL)

  • Each restaurant chooses a public address like clochi.co/restaurant-name.
  • The address must be 3 to 48 characters long, using only lowercase unaccented letters, numbers and hyphens, with no hyphen at the start or end.
  • Some addresses are reserved for Clochi's operation (for example, admin, api, app, legal) and cannot be used.
  • You may not use addresses that infringe third-party trademarks or names or that are misleading. In those cases we may change or remove an address, and we will notify you.

11. Suspension, termination and data deletion

  • You can stop using Clochi and delete your account at any time, from the panel or by writing to hola@clochi.co.
  • We may suspend or close your account if you break these Terms, if the law requires it, or if your use puts the service or other users at risk. Except in serious or urgent cases, we will notify you first.
  • We may stop providing the service. If we do, we will notify you at least 30 days in advance so you can save your information.
  • When an account is closed, we delete the data and content according to the Personal Data Processing Policy.

12. Limitation of liability

To the maximum extent permitted by Colombian law:

  • Clochi is not liable for indirect damages, lost profits, data loss, loss of customers or reputational damage.
  • Clochi is not liable for the restaurant's content or for the relationship between the restaurant and its diners, including claims about allergens, ingredients, prices, availability or reservations.
  • Clochi's total liability to the restaurant, for any cause, is limited to the amount the restaurant paid Clochi in the 12 months before the event giving rise to the claim. If the restaurant only uses the free plan, that amount is zero (COP 0).

Nothing in these Terms excludes liability that cannot be limited under Colombian law, such as liability arising from willful misconduct (dolo) or gross negligence (culpa grave).

13. Indemnity

The restaurant will hold Clochi harmless from claims, penalties, damages and reasonable expenses (including attorneys' fees) caused by its content, by its dish information (including allergens and ingredients), by its relationship with diners or by breach of these Terms or the law.

14. Changes to these Terms

We may update these Terms. If we make significant changes, we will notify you by email or in the panel before they take effect, and we will update the version and date at the top of this document. If you keep using Clochi after the effective date, you accept the new Terms. If you do not agree, you can delete your account.

15. Electronic acceptance

You accept these Terms electronically by ticking the acceptance box when creating your account. This acceptance is valid and has the same effect as a signature under Colombian Law 527 of 1999. We store the date and version you accepted.

16. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Colombia. If a disagreement arises, we will first try to resolve it directly: write to us at hola@clochi.co and we will seek a solution within a reasonable time. If we cannot reach an agreement, the dispute will be resolved before the competent judges of Medellín, Colombia.

17. Contact

If you have questions about these Terms, write to us at hola@clochi.co or on WhatsApp at +57 320 345 8825.